Case Study Telco Industry Vertical

"NPS VoC Platform"

by Dr. Jukka Hekanaho

 

This case study describes the deployment of the SandSIV's end-to-end CXM solution, the training of Sky Italia’s Customer Experience team to operate the system independently on an on-going basis and the introduction of the NPS measurement and Voice of the Client to key business departments. 

 

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